Apria Healthcare is hiring multiple Customer Quality Specialists.
There will be a presentation about the company and the position. After the presentation interviews with the Apria team will start.
Pre-registration for this event is required and employer asks that all candidates apply online prior to hiring event at: https://careers-apria.icims.com/jobs/3382/customer-quality-specialist/job
Apria Health Care
Req. # 2018-3382
Title/Position: Customer Quality Specialist
Location: 8051 East Maplewood Avenue, Suite 250, Greenwood Village, Colorado 80111
Direct Hire Position
# of Openings available: 20
Training Class Start Date: 5/14
Hourly Pay Range: $16.00 - $17.25 per hour
There is a 7% shift/pay differential when you work hours after 5 pm/mst
Schedule: 12:30 PM/MST – 9:00 PM/MST
This position can transition into a remote/work from home opportunity after 6 months based off your
overall performance & attendance.
We provide good Health, Dental and Vision Benefits, great career path, advancement opportunities, tuition
assistance program, 401k, PTO, Paid Holidays & Employee discounts, etc.
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.
This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources. This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources.
Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
Process information received from intake/service personnel.
Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
Maintains appropriate documentation received with order and conducts follow-up as applicable.
Demonstrates professional etiquette and courtesy when interfacing with customers.
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”.
Follows Apria’s processes for all transactions.
Follows Apria’s Quality program to ensure that we give the best service to all transactions.
Performs other duties as required.
Minimum Required Qualifications
Education and/or Experience
Two years of related experience is required.
5 years of Call Center Experience preferred.
5 Years of Customer Service experience preferred.
SKILLS, KNOWLEDGE AND ABILITIES
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
Work is performed in an office setting with exposure to moderate noise.
Location: Arapahoe/Douglas WORKS! Workforce Center-Lima Plaza, 6964 South Lima Street, Centennial, Colorado 80112
Room: WIA Room
Friday, April 20, 2018 10:00am - 12:00pm